Customer Services

Customer Service

Upscale Mens Fashion's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed.

Contact us:
or call 757.459-2218 or 757.499-3000  Mon to Sat 10 am to 9 pm ,Sun 12 pm to 6 pm


Trust us in saying that WE CARE about the discretion of the ordering process. We at have two ways for you to place orders with us, both of which are secure. 1. On our website, select product, click "Add to Cart" on the product(s) you desire, proceed to checkout online, and follow the onscreen instructions. At which point you will be contacted via email with an order confirmation letter, as well as a Thank You note. A customer service representative may contact you with further questions or instructions depending on the subjects of your order. Or 2. Simply call us anytime at 757-459-2218 and speak to an Internet Fashion Consultant who will walk you through any purchases on merchandise carried through our web store.

  Shipping & Delivery

 On Credit Card orders placed at, we can only accept cards verified in the cardholders name. Billing and Shipping address must match that of the cardholder. ships to all 50 States located in the continental United States. Our company is based out of South Virginia so shipping times and rates may vary according to our stores personal inventory, as well as inventory from our specified manufacturers. Shipping cost and delivery times may also vary according to manufacturer location and schedule. For shipments to Alaska, Hawaii, and Puerto Rico a $12.00 shipping surcharge will be applied to the total value of the order.

 When free shipping promotion is offered, it is excluded from Alaska and Hawaii as well as international shipping.

  Don't forget, only one promotion can be used at a time!

Q: How much is shipping?

Shipping is already calculated by the weight and size of the package.

 Returns Policy allows 15 days from the shipping date for the customer to decide whether or not the merchandise is suitable to their liking for a full refund, less the cost of shipping. Returns after 15 days will be for store credit only & will incur a 10% restocking fee. also knows that purchasing apparel online, although MORE convenient, might be harder to gauge the fit and size of a specified garment. If you purchase something with us, and it doesn't fit, as soon as the product is returned to our store we'll send you the appropriate size immediately (subject to inventory availability) less the cost of shipping. also has a layaway plan for you, provided you wish to not pay in full. Ask your Customer Care Representative about it. Any layaway that is later decided against will cost 10% of the purchase price for handling and restocking.

 Personal Styling Service 

 Our Team of Fashion Experts who specialize in coordinating Men's Clothing & Footwear, are available to assist you by phone or email. Of course, it all starts with the product, and we have been blessed for over 10 years of having the right product at the right time. Our Merchandise Mix is special & unique. Whether it’s for an upcoming special occasion, or simply updating your wardrobe, we would love to help you.

 Dear Customer,we want all of our customers to love our products as much as we do,and we aspire to give you the best shopping experience.We Carry over 1,000 items in many sizes and colors to meet your needs.However,in case that your product,size or color is sold out,our customer service will contact you and do their best to fill orders efficiently.


the Upscale Mens Fashion team

please feel free to drop us a line to share your thoughts , all comments welcomed.